Epistate Health

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Shipping & Returns

Shipping Policy At Epistate Health, we are dedicated to ensuring a seamless and reliable delivery experience for our customers. Our shipping policy outlines how we handle orders, delivery timelines, and associated costs.

1. Shipping Process

  • Order Confirmation: Once an order is placed, you will receive an email confirmation. Orders are processed within [1-2 ] business days.
  • Shipping Methods: We offer various shipping options, including standard and expedited shipping, to cater to your needs.
  • Delivery Time: Estimated delivery time varies depending on your location and the chosen shipping method. Standard delivery usually takes [5-7 ] business days, while expedited shipping takes [2-3] business days.
  • Tracking Information: A tracking number will be provided via email once your order has been dispatched.

2. Shipping Costs

  • Standard Shipping: [Price or details on free shipping if applicable].
  • Expedited Shipping: [Price or additional cost for express delivery].
  • International Shipping: We offer international shipping to select countries. Additional fees may apply based on location and customs regulations.

3. Delivery Conditions

  • Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid any delays or issues.
  • Missed Deliveries: If a delivery is missed, our courier partners will attempt to redeliver or leave instructions for rescheduling.

Returns Policy We strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, our returns policy provides detailed guidance on how to return items and receive refunds or replacements.

1. Return Eligibility

  • Timeframe: Items must be returned within [X] days of delivery.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when received.
  • Non-Returnable Items: Certain items such as customized products or final sale items are not eligible for return.

2. Return Process

  • Initiate a Return: Contact our customer service team at support@epistatehealth.com to initiate a return and receive a Return Authorization Number (RAN).
  • Shipping the Return: Pack the item securely and include the original receipt and RAN. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Inspection and Approval: Once received, your return will be inspected, and you will be notified of the approval or rejection of your refund.

3. Refunds

  • Approval: If your return is approved, a refund will be processed to your original method of payment within [X] business days.
  • Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition or missing parts.

4. Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, please contact us within [X] days for an exchange or full refund.
  • Exchange Procedure: For exchanges, follow the same return process outlined above, specifying that you would like an exchange.

Contact Us For any questions regarding our shipping and returns policy, please reach out to our customer service team: